Cameron Steep
15 Jalan Besar, Tanah Rata
Cameron Highlands 39000
Malaysia
Phone: +60 5 491 2847
Email: [email protected]
Privacy Policy
At Cameron Steep, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services.
Last updated: December 6, 2025
Our Commitment to Data Protection
We understand that privacy matters to you, and we've designed our practices to be transparent and respectful of your personal information. We collect only what we need to provide our services effectively and maintain it securely.
This policy applies to all personal data collected through our website, email communications, and other interactions with Cameron Steep.
What Personal Data We Collect
Information You Provide Directly
When you contact us or use our services, we may collect:
- Name and contact information (email address, phone number)
- Company or organization details if you represent a business
- Message content when you submit inquiries through our contact form
- Any other information you choose to provide in communications with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system and device information
- IP address and general geographic location
- Pages visited and time spent on our website
- Referring website or source that directed you to us
Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience. These help us:
- Remember your cookie preferences
- Understand how visitors use our website
- Improve website functionality and performance
- Provide relevant content and advertisements
For more details, please see our Cookie Policy.
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit information through our forms
- Legitimate business interests in responding to inquiries and providing services
- Contractual necessity when fulfilling service agreements
- Legal obligations to maintain certain records
Data Retention Periods
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Contact form submissions are typically retained for two years unless you request earlier deletion. Analytics data is retained in aggregated, anonymized form.
How We Use Your Personal Data
Providing Our Services
We use your information to respond to inquiries, provide tea sourcing services, develop afternoon tea programs, and create tourism packages. This includes communicating with you about our services and maintaining business relationships.
Improving Our Website and Services
Analytics data helps us understand how visitors use our website, which pages are most helpful, and how we can improve the user experience. This information guides our decisions about content and functionality.
Marketing Communications
With your consent, we may send you information about our services, industry insights, or updates about Cameron Highlands tea. You can opt out of marketing communications at any time.
Data Sharing with Third Parties
We do not sell your personal data. We may share your information with:
- Service providers who assist with website hosting, analytics, or email communications
- Professional advisors when necessary for legal or business purposes
- Law enforcement or regulatory authorities when required by law
All third parties are required to maintain appropriate security measures and use your data only for specified purposes.
How We Protect Your Data
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage, and regular security assessments.
Data Encryption and Storage
Personal data transmitted through our website is encrypted using industry-standard protocols. Data is stored on secure servers with restricted access, and we maintain regular backups to prevent data loss.
Access Controls and Monitoring
Access to personal data is limited to authorized personnel who need it to perform their duties. We monitor access logs and maintain audit trails to detect and respond to potential security incidents.
Breach Notification Procedures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable data protection laws.
Your Privacy Rights
Right to Access Personal Data
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
Right to Rectification and Erasure
If your personal data is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data, subject to certain legal obligations that may require us to retain some information.
Right to Data Portability
You can request that we transfer your personal data to another service provider in a machine-readable format, where technically feasible.
Right to Object to Processing
You have the right to object to certain types of processing, including direct marketing. We will stop processing your data for these purposes upon receiving your request.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or call +60 5 491 2847. We will respond to your request within the timeframes required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided above. We will process your request promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your personal data, please don't hesitate to contact us:
Email: [email protected]
Phone: +60 5 491 2847
Address: 15 Jalan Besar, Tanah Rata, Cameron Highlands 39000, Malaysia
We will respond to your inquiry as quickly as possible, typically within 48 hours during business days.