Cameron Steep
15 Jalan Besar, Tanah Rata
Cameron Highlands 39000
Malaysia
Phone: +60 5 491 2847
Email: [email protected]
Terms of Service
These Terms of Service govern your use of the Cameron Steep website and our services. By accessing our website or engaging with our services, you agree to be bound by these terms.
Effective date: December 6, 2025
Scope and Purpose
Cameron Steep provides tea sourcing, afternoon tea program consulting, and tea tourism package development services for businesses in the hospitality and tourism sectors. These Terms of Service outline the rights and responsibilities of both parties when using our website and engaging with our services.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Service Usage Terms
1. Acceptable Use Policy
When using our website and services, you agree to:
- Provide accurate and truthful information in all communications
- Use the website only for lawful purposes related to tea business inquiries
- Respect intellectual property rights and proprietary information
- Not attempt to disrupt or interfere with website functionality
- Not use automated systems to access or scrape content without permission
2. Permitted Uses
Our services are intended for:
- Businesses seeking Cameron Highlands tea sourcing partnerships
- Hotels and restaurants developing afternoon tea programs
- Tour operators creating tea tourism experiences
- Industry professionals researching tea business opportunities
- General information gathering about Cameron Highlands tea
3. Prohibited Uses
You may not use our services to:
- Misrepresent your identity or affiliation with any business
- Collect information about tea gardens or suppliers for competitive purposes
- Distribute spam, marketing materials, or unsolicited communications
- Engage in any fraudulent or deceptive practices
- Violate any applicable local, national, or international laws
4. Service Access Requirements
Access to certain services may require providing business verification, signing service agreements, or meeting minimum order requirements. We reserve the right to refuse service to any party for legitimate business reasons.
5. Fair Usage Guidelines
We ask that you use our consultation time and resources reasonably. Excessive demands, unreasonable requests, or abusive behavior toward our team may result in termination of services.
Account and Access
1. Account Creation Requirements
While our website does not currently require account registration for browsing, engagement with specific services may require providing contact information and business details. You agree to provide accurate and current information.
2. Account Security Responsibilities
If you create an account or receive login credentials for any Cameron Steep service, you are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
3. Account Suspension and Termination
We reserve the right to suspend or terminate access to our services if we believe there has been a violation of these Terms of Service, fraudulent activity, or any behavior that may harm Cameron Steep, our partners, or other users.
4. Multiple Account Policies
Creating multiple accounts to circumvent restrictions, access additional resources, or engage in deceptive practices is prohibited and may result in termination of all accounts.
Service Availability
1. Service Uptime and Maintenance
While we strive to maintain continuous website availability, we do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or unforeseen circumstances may occasionally result in downtime.
2. Feature Availability
Certain services or features may be available only to qualified businesses or under specific conditions. Tea sourcing services, for example, may have minimum order requirements or geographic restrictions.
3. Geographic Restrictions
While our website is accessible globally, certain services may be limited to specific geographic regions due to logistical, legal, or business considerations. Tea sourcing and tourism services primarily focus on businesses with Malaysian operations or those importing to accessible markets.
4. Service Modifications and Updates
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify existing clients of significant changes that may affect ongoing service agreements.
Intellectual Property
1. Content Ownership
All content on the Cameron Steep website, including text, images, logos, and design elements, is owned by Cameron Steep or our licensors and is protected by copyright and other intellectual property laws.
2. User-Generated Content Rights
When you submit inquiries, testimonials, or other content to Cameron Steep, you grant us a non-exclusive license to use this content for business purposes, including marketing and service improvement, while respecting your privacy rights.
3. License Grants
You are granted a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes. This license does not include any right to download, copy, or redistribute content without express permission.
4. Copyright and Trademark Notices
The Cameron Steep name, logo, and related marks are trademarks of Cameron Steep. Use of these marks without permission is prohibited. All rights not expressly granted are reserved.
Service-Specific Terms
Tea Sourcing Services
Tea sourcing arrangements are subject to separate agreements that outline pricing, quality standards, delivery terms, and payment conditions. Market conditions may affect availability and pricing.
Consulting Services
Afternoon tea program consulting and tourism package development services are provided based on specific project agreements. Deliverables, timelines, and fees are established in individual contracts.
Information Provided
While we strive for accuracy, information about tea gardens, market conditions, and tourism opportunities is provided for general guidance. Specific arrangements require direct verification and formal agreements.
Important Disclaimers
Cameron Steep provides services in good faith based on our knowledge and relationships in the Cameron Highlands tea industry. However, we cannot guarantee specific business outcomes, supply continuity, or market conditions.
Information on this website is for general guidance only and should not be considered definitive business advice. Each business situation is unique, and we recommend conducting your own due diligence before making business decisions.
Tea quality, availability, and pricing are subject to factors beyond our control, including weather conditions, harvest variations, and market dynamics.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated by updating the effective date at the top of this page.
Your continued use of our services after changes become effective constitutes acceptance of the updated terms. We recommend reviewing this page periodically.
Questions About These Terms?
If you have questions or concerns about these Terms of Service, please contact us:
Email: [email protected]
Phone: +60 5 491 2847
Address: 15 Jalan Besar, Tanah Rata, Cameron Highlands 39000, Malaysia
We're here to address any questions you may have about using our services.